Shipping policy
Thank you for shopping with Humans of Pinball.
All products are made to order and fulfilled by our production partners. This means your order is printed and prepared specifically for you after purchase.
Order Processing Times
Most orders are processed within 2–3 business days before being shipped.
During busy periods, product launches, holidays, or major sales events, processing times may be slightly longer.
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information (where available).
Estimated Shipping Times
Orders are generally delivered within 10 business days. Please note that these timeframes are estimates only and may vary due to customs processing, local postal services, weather events, or other factors outside our control.
Shipping Rates
Shipping costs are calculated at checkout based on your location and the products in your order.
Free Shipping
We currently offer free shipping on orders > $100AUD
Multiple Items in an Order
Some products may be produced and shipped from different fulfilment locations.
As a result:
- Items may arrive separately.
- Tracking numbers may be provided for each shipment.
- Delivery dates may vary between products within the same order.
International Orders
Customers are responsible for any customs duties, import taxes, VAT, or other fees charged by their local authorities.
Humans of Pinball is not responsible for delays caused by customs clearance processes.
Incorrect Shipping Information
Please ensure your shipping address is entered correctly at checkout.
If an order is returned due to an incorrect or incomplete address provided by the customer, additional shipping charges may apply to resend the order.
Lost or Delayed Packages
If your tracking information shows no movement for an extended period or your package appears lost, please contact us at:
We will work with the shipping carrier to investigate and help resolve the issue.
Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 14 days of delivery.
Please include:
- Your order number
- A description of the issue
- Clear photographs showing the problem
We will work to resolve the issue as quickly as possible through replacement or refund where appropriate.
Contact Us
For any shipping-related questions, please contact:
We aim to respond within 1–2 business days.